10. Business process outsourcing (BPO) in the Philippines will see continued traction
In 2011, IDC believes that notwithstanding issues on manpower challenges, the BPO market in the Philippines will continue to see traction in terms of worldwide share of offshore services. The Philippine BPO industry will continue to perform well across the five (contact centers; HR, and finance and accounting outsourcing; medical transcription; software development and animation) key segments. However, maintaining its value proposition in the global BPO scheme of things in light of the intensifying competition and the presence of issues that could affect the industry???s growth prospects in the country will be the key factors that need to be resolved in order for the industry to continue to thrive.
No mention of KPO yet.